Premium Client Manager (Cantonese/Mandarin Speaker) – CFD Broker

• Manage and grow and existing HNW clients book for a CFD broker
• Must speak Mandarin / Cantonese
• Great commission / culture / company perks

Why is this job for me?

• Full-time & Permanent
• Work for a leading global CFD firm
• Have an impact on the growth of the business by utilising your strong relationship management / sales skills!

Why is this a great company to work for?

Award winning leader in their field, this CFD broker offers a comprehensive retail, professional and institutional offering.

What's the role?

In this role, you will work within the Premium client team with a primary focus on building and growing strong relationships with High-Net-Worth clients. This role will also involve an element of sales which will require the analysis of business opportunities to grow and maintain the premium client base.

What will my day to day look like?

In this role, you will build, maintain, and strengthen HNW client relationships by assisting and educating each client in utilising the company products, services, and platforms. This requires strong product knowledge, excellent communication skills and problem-solving skills when liaising with VIP clients, whilst maintaining integrity within all processes.

You will:

• Manage client relationships across a large portfolio of Retail, Wholesale, HNW & Premium clientele.
• Attend client meetings and entertainment functions across the state.
• Identify opportunities for cross selling products and services to existing clients.
• Optimise client retention and revenue growth for the business.
• Liaise with the marketing team to accurately communicate premium services to HNW clients.
• Actively assist the team with clients enquires and troubleshooting issues to ensure the correct use of products and platforms whilst providing ongoing opportunities for training.

What skills do I need for the role?

You are an experienced Relationship / Client Services or Sales professional within a Trading/Stockbroking/Financial Markets firm. You have a strong knowledge of financial markets, with a particular focus on CFD products with excellent communication skills, problem-solving skills, and attention to detail.

You also have:

• Strong ability to work in a busy, fast paced, and dynamic environment.
• Experience working within a CFD trading or Financial Markets environment, working with High-net-worth clients.
• Strong Relationship Management and influencing skills.
• Fluent Mandarin/Cantonese & English speaker
• Great experience with the complete sales cycle.
• Resolving multi-channel client transaction queries and provide solutions.
• Encourage and support clients to utilise digital platforms.
• Resilience & Adaptability.
• Tact, diplomacy, and assertiveness in applying policy.
• Ability to prepare correspondence to a high standard and a high level and understanding of privacy and confidentiality.
• Consulting & negotiation skills.

How do I apply?

If you have the skills and experience as detailed above, and this sounds like the role for you, please upload your resume NOW! or call Paul Richardson - 0421 744 322