Payments Relationship Consultant – Global Stockbroker

Sydney CBD Permanent / Full Time

John Hill is a co-founder of Succession Recruitment and has extensive experience owning and managing financial services recruitment agencies. Prior to his move into recruitment John spent 15 years working within the London, New York, Tokyo and Sydney Financial Markets.John has extensive knowledge of the Financial Markets and has spent 20 years recruiting for the Sydney Banking and Financial Services Industry.John’s main areas of expertise include Funds Management, Superannuation, Equities, Treasury, Lending and Custody. John is fully committed to making Succession Recruitment one of Sydney’s premier recruitment firms within Financial Services.

Recruiter :
John Hill

John Hill
  • Sydney CBD location
  • Great culture!!
  • Growing firm
Why is this the company for me? 

This Global Stockbroking Trading Platform has developed a strong reputation globally within a niche area and is committed to servicing their customers to the highest possible standard.  They have become a well-respected industry player and currently have a vacancy to run their Payments Operations.

What will my day to day look like? 

Proactively manage relationships with Payment Providers (including Banks), through regular service meetings, and co-ordinate the resolution of major support or technical problems with banks or providers ensuring meetings have minutes and actions are tracked
Create/ update all service documentation and communicate changes across affected teams. Documentation to include procedural documentation and process flows
You will understand volumes and costs per vendor and track the trends
Monitor KPIs, including payment conversion rates, analyse trends and identify key drivers
You will have regular meetings with the Payment team to understand process, areas of improvements on the vendor side and how changes will impact the existing process
You will monitor payment requests to understand if a process is deficient, information is lacking, or additional training is required and deliver training when required
Where a change is required, you will create the business case for the change eg through quantifying the scale/ cost of the existing issue issues and measure the success of the change once it has been delivered
You will hold Regular meetings with client facing teams to understand issues track and report against the issues.
You will understand new features/changes the payment service providers are delivering and whether the company could benefit from the changes.
You will keep abreast of payment regulatory change and in conjunction with compliance, you will determine if there is an impact to the company and ensure continuity of regulatory compliance
You will work with the Operations managers and Product managers to continually assess the Payment offering focusing on how we can improve the customer journey.
You will maintain personal/professional development to meet the changing demands of the role, including all relevant regulatory and legislative training
When dealing with all customers, clients or colleagues ensure that you provide a clear, fair and consistent high-quality service that presents a professional and positive image of the company
  
  
What skills and experience will I need? 
  
You are finance professional with 2 - 5 years proven experience within the payments or reconciliation or payments space from a Payments, Bank, or Fintech trading company. You also demonstrate outstanding leadership skills and have a proven track record of working in a high-pressure workplace.

You also have:
  
Minimum 2 -5 years’ experience with a bank, payments or fintech company with a substantial knowledge of Payments and banking. SWIFT messaging, card processing and payment service integration knowledge desirable.
Must have Vendor Management / Service Management experience within the financial services industry
Strong communication, negotiation, and interpersonal skills, team-oriented and results-driven
Have an analytical and data-driven approach to managing our partners and suppliers and are comfortable tackling optimisation problems.
Adaptable and calm in the face of complexity with a can-do attitude.
Proficient in Microsoft office key applications eg Excel, Word, Power Point and Teams

 Sounds Great! How do I apply? 

If you are looking to commence or continue your professional career in financial services, click apply and upload your resume now or call John Hill on 0416 073 630 for a chat.

Referral reward: $500

> Banking & Finance

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