• Excellent learning and development opportunities!
• Full-time/Permanent
• Sydney CBD Location

Our client is a multiple award-winning Stockbroking firm with offices across the globe, who have developed a reputation second to none within a niche area committed to servicing their customers to the highest possible standard. They have become a well-respected industry player and currently have a vacancy for a Client Services Executive (Cantonese speaker), within the CFD team.

Company benefits:

• Free breakfast and coffee every day
• Day off for your birthday!
• Each year you work there, you get extra annual leave!
• Be part of the volunteer programme/Charity Committee!
• Get involved with an exciting reward/training programme
• Discounted rates at various retail stores!
• Take out novated leases on vehicles!

What sets this company apart from the rest?

• They put the customer at the heart of everything they do, and they value ‘being human’.
• They’re a Global Firm – with offices in multiple continents (which means world-class training for you)
• They have an Award-winning platform – and have won for 10 years running! You’ll have access to the top technology in the business.
• They’re trustworthy (with over 30 years of experience) and prices are fair and reliable which = happy customers!

What will my day to day look like?

Office based work - 5 days a week
Hours - on a rotating roster, 8 hour shifts between 6am and 6pm

Here, you will take inbound calls and assist clients with queries relating to the in-house CFD and stockbroking platforms (a website/app which lets people manage their trading). This could be helping them get logged in/set up on the system, troubleshooting technical issues, or giving them information about their account.

You may also:

• Identify opportunities for cross-selling of company products & services
• Record client information in relevant internal systems
• Process applications, payments, and transfers for Investment related products
• Provide administrative support to other business units

What skills do I need for the role?
  
You have strong knowledge of/interest in the CFD trading industry, with excellent communication skills, problem-solving skills, and attention to detail. You are a hard worker and have experience working in a busy, fast paced, and dynamic environment.
  
You also have:

• Fluent in Cantonese (able to read, write and speak Cantonese).
• Good commercial acumen
• A customer first attitude
• Ability to execute projects on deadline in an ever-changing environment.
• Advanced knowledge of MS Office
• Ability to take ownership and accountability for your work.
• Strong stakeholder management skills
• Undergraduate degree in relevant discipline desirable (Business, Finance, Marketing etc.)
• Australian Citizenship or Permanent Residency.

Even better if you have experience within the CFD space or trade CFD's within the global markets.
 
How do I apply?

If you have the skills and experience as detailed above, and this sounds like the role for you, please upload your resume NOW! Any questions, please contact Holly at Succession Recruitment at [email protected] or on 8123 1145.