Graduate – Inbound Customer Service – Global Stockbroking Firm

Sydney CBD Permanent / Full Time

John Hill is a co-founder of Succession Recruitment and has extensive experience owning and managing financial services recruitment agencies. Prior to his move into recruitment John spent 15 years working within the London, New York, Tokyo and Sydney Financial Markets.John has extensive knowledge of the Financial Markets and has spent 20 years recruiting for the Sydney Banking and Financial Services Industry.John’s main areas of expertise include Funds Management, Superannuation, Equities, Treasury, Lending and Custody. John is fully committed to making Succession Recruitment one of Sydney’s premier recruitment firms within Financial Services.

Recruiter :
John Hill

John Hill
  • Great workplace culture
  • Excellent learning and development opportunities
  • Perm, Full time!
Let’s kick things off with ‘The Big Question’ – What’s in it for me?

Lucky for you, this is not just your average call centre/customer service role – we promise! We’re here to tell you that this role is different! ‘Tell me more, tell me more” I hear you cry! Well, here’s 9 reasons why this is a one-of-a-kind opportunity:

1. Firstly, no cold calls – this is not a Sales role! Woohoo! You will just take inbound calls to help customers use the stockbroking platform – simple.


2. The focus of your job will be on the quality of calls not quantity – See...not your typical call centre, right?


3. At this award-winning stockbroking firm – the fun-loving and supportive management put YOU and YOUR development & enjoyment first. To quote one of the Team Leaders “I want my team to be excited to come to work – they spend half their lives here, so it has to be fun!”


4. Management wants you to feel supported and confident so you’ll be given 2 weeks of intensive training to begin with – to quote a new team member “I learnt more in those 2 weeks than in my Finance degree!” and after that, you’ll get constant on-the- job training and support in a ‘buddy-up’ system with access to KAPLAN resources. 


5. THEN they will train you up to do your RG146 (Financial Regulatory) qualification – upskilling you all the way through your journey – now that’s what I call a growth opportunity!


6. What about the ladies amongst us? Well, this company want to champion you gals too! They have developed a successful Ladies in Business Initiative which means regular seminars, leadership conferences, communication, and networking events. GIRL POWER!


7. And the social side? We know how important it is to have some work besties to share the load with. You’ve come to the right place, this company has an In-house Culture Club featuring events such as Paint & Sip Nights, Games Nights, Dinners, and regular team building events. They also have social clubs – like a Gaming Society – so you can bond with like-minded people. 


8. Look, we also know you have big dreams, aspirations, and goals to achieve and might not want this to be your forever role and that’s okay! But we do want this to be your forever company, so after 18 months, you will have the opportunity to progress into a variety of different roles such as Account Management, Relationship Management, Back-End roles or even Senior or Team Leader Positions.

9. Last but not least, this company wants you to feel valued so enjoy the vast range of company benefits:
  • Free breakfast and coffee every day
  • Day off for your birthday!
  • Each year you work there, you get extra annual leave!
  • Be part of the volunteer programme/Charity Committee!
  • Discounted rates at various retail stores!
  • Take out novated leases on vehicles!
What sets this company apart from the rest?
  • They put the customer at the heart of everything they do, and they value ‘being human’.
  • They’re a Global Firm – with offices in multiple continents (which means world-class training for you)
  • They have an Award-winning platform – and have won for 12 years running! You’ll have access to the top technology in the business.
  • They’re trustworthy (with over 30 years of experience) and prices are fair and reliable which = happy customers!
So far, so good but now you’re thinking, what would it feel like to actually work there? Don’t worry, we’ll walk you through it: 

What will my day to day look like?

Here, you will take inbound calls and assist clients with queries relating to the in-house stockbroking platform (essentially a website/app which lets people manage their stocks/share trading). This could be helping them get logged in/set up on the system, troubleshooting technical issues, or giving them information about their account.

You may also:
  • Identify opportunities for cross-selling of company products & services
  • Record client information in relevant internal systems
  • Process applications, payments, and transfers for Investment related products
  • Provide administrative support to other business units
What about my hours?

The hours are full time (40 hour week) and you will be based in the office in Chatswood.

Shifts will last 8.5 hours and start times will range from the earliest start at 7.30am to the latest finish being 8.30pm. Breaks will be 30 mins.

The shifts will rotate every 2 weeks, but the managers move people around the later time slot – to keep things fair. Also… (Dollar sign emoji) when working the later shift, you will receive a 1-hour lunch break and 20% loading. Nice!

You will be paid monthly in this role.
  
Ok, you’ve convinced me, this is not your typical customer service role – what do the company want from me? 

You will need to have PR or Citizenship for this position, unfortunately we cannot accept visas.

This role does not require specific Finance experience! You just need to love Customer Service you are passionate about learning. You also have an interest in Finance with excellent communication skills, problem-solving skills, and attention to detail.

The team are fun-loving and enjoy what they do – they want a positive, hard-working colleague who they can rely on and in turn, you can rely on them.

It is also a benefit (but not necessary) if you can speak fluent Mandarin and/or Cantonese!
  
Ok, Don’t just leave me hanging! How do I apply for the role?

Show us what you’re made of – click apply now or call John Hill @ Succession Recruitment on 0416 073 639 for a confidential chat.

Referral reward: $500

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