Cantonese Speaking Client Service, Ops & Platform Specialist – CFD Trading Firm

Why is this the company for me?

Join a leading international CFD brokerage trusted by institutional and high-net-worth clients across Asia, Europe and the Middle East. With offices in major financial centres and a strong footprint in Hong Kong and APAC, this firm combines robust trading technology, deep liquidity, and a highly responsive service model. You’ll be part of a growing Australian operation that plays a critical role in the global client experience.

What will my day to day look like?

• Deliver high-touch support to global clients — particularly institutional and professional accounts in Hong Kong and greater APAC
• Own core trade-lifecycle functions: settlements, reconciliations, account operations, back-office controls
• Provide MT4/MT5 platform support including client bridge monitoring, liquidity connectivity, pricing feeds, and API troubleshooting
• Partner closely with Sales/BDM teams to ensure seamless onboarding and quick resolution of operational or platform issues
• Use operational and trade data to improve efficiency and reduce risk across the business

What skills and experience do I need?

You have:

• Experience in CFD brokerage or leveraged trading environments
• Knowledge of MT4/MT5 infrastructure, FIX/API requirements, and bridging technology
• Fluent Cantonese (mandatory) — Mandarin/other APAC languages are beneficial
• Confident communicator with the ability to support sophisticated clients under pressure
• A collaborative mindset and an eye on future progression toward Sales or BDM roles, if desired

What’s in it for me?

• Direct exposure to institutional clients — no retail call-centre grind
• A broad operational remit with real influence on revenue and client satisfaction
• Work alongside Sales and Trading — not in a back-office bunker
• Supportive leadership that invests in development and career mobility
• Competitive salary package + strong performance pathways

If you want to be at the centre of a globally respected brokerage — solving real problems for real money-moving clients — then we want to hear from you.