Accounts Operations Manager – CFD Trading Platform

Sydney CBD Permanent / Full Time

With over 15 years experience working across Wealth Management, Banking and Custody in various senior management positions in Financial Services Paul is now utilising that experience along with his network to find talent for clients in the recruitment space for all mid-senior level hires.Areas of expertise include Wealth Management, Stockbroking, Financial Markets, Treasury and Custody Services.

Recruiter :
Paul Richardson

Paul Richardson
  • Key escalation point for the Operations team
  • Growing business with great career opportunities
  • Global Trading Platform
What makes this a great company to work for?

Our client offers seamless trading and investments in financial markets across the globe. With access to a range of trading instruments offered they aim to provide an exceptional client experience, backed up by great pricing, execution and customer support.

What will my day to day look like?

As an experienced Accounts Operations Manager, you will assist in co-managing the Operations Accounts team and be responsible for workload management, training staff, improving processes, reporting and contribute to delivering a culture of excellence across the team.

You will:

> Monitor daily operations, ensuring all Know Your Customer (KYC) processes are executed accurately and efficiently across the customer support operations team.

> Address any operational issues promptly to ensure smooth and efficient day-to-day activities.

> Efficiently distribute and manage workloads across the Operations Support team to ensure optimal productivity and balance

> Prioritise tasks and projects based on urgency and importance, ensuring deadlines are met without compromising
quality.

> Train new staff members effectively, providing comprehensive onboarding to ensure they understand their roles and responsibilities.

> Develop and implement ongoing training programs for existing staff to enhance their skills and contribute to the team's success.

> Provide regular feedback and coaching to team members to support their professional growth and improve performance.

> Identify, analyse, and improve existing processes to enhance efficiency and effectiveness.

> Monitor abnormal cases and escalate significant issues to managers for timely resolution.

> Encourage the team to contribute ideas for process improvements and facilitate the implementation of innovative solutions.

> Increase communication between departments to streamline and optimise current business processes.

> Act as a liaison between teams to ensure alignment and understanding of shared goals and responsibilities.

> Establish and maintain a feedback loop to continuously gather input from various departments and incorporate it into process improvements.

> Ensure all requested monthly reports are accurately compiled and delivered on time to relevant stakeholders.

> Analyze report data to identify trends, insights, and areas for improvement.

> Ensure all reporting complies with internal policies and external regulatory requirements.

> Measure and track Key Performance Indicators (KPIs) of the Support Accounts Team, using data to drive performance.

> Conduct regular performance reviews, setting clear objectives and targets for the team.

What skills/experience will I need?

You have at least 1-2 years of people leadership experience within Financial Services, with an excellent eye for detail, strong leadership skills and the ability to drive team performance in a fast paced environment.

You also have:
  • Proven experience in operations management, preferably within a support or financial services environment
  • Strong leadership and team management skills, with the ability to motivate and guide team members.
  • Excellent analytical and problem-solving abilities, with a focus on process improvement.
  • Familiarity with KYC processes and financial reporting tools is preferred
  • Bachelor’s degree in Business Administration, Management, Finance, or a related field is preferred.
Sounds great! How do I apply?

If this sounds like the job for you, please apply now!

Referral reward: $500

> Banking & Finance

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